Fabric Face Masks and Filters FAQ


How to use the mask filters?

How effective are the filters?


May I get a refund and/or exchange for the mask filters that I have ordered? 

Due to the nature of the product, we are currently not accepting exchanges or refunds for this item. 


Frequently Asked Questions (FAQ) for our Fabric Face Masks

What are your fabric face masks made of?

Our fabric face masks are made of 100% cotton fabric. Each mask has a double-lined 2-ply exterior and comes with an inner cotton gauze pocket that can hold a disposable filter (if needed) in place. 

Why did we choose 100% cotton fabric? 

As they are being worn on a daily basis for protection, we understand the need for comfort and breathability when it comes to face masks. Cotton is easy to maintain and lasts longer. It is also a breathable fabric and hypoallergenic; beneficial for those with sensitive skin.

Can I choose the colours and design for the masks set

Due to the type of fabric specially chosen for the production of these face masks, the designs are mostly what is shown in the product images, and subject to availability. If you would like more of a particular design shown in the photos, you may indicate it in the notes section when you place your order. We will do our best to accommodate your request as much as possible.

Do your masks offer the level of protection as surgical masks do?

Unfortunately, they do not. N95 Masks still offer the best protection against foreign particles. However, there is new evidence to support the assertion that fabric masks do offer some protection. The primary benefit of covering your nose and mouth is that you protect the people around you when you talk, sneeze or cough. You can increase the effectiveness of your fabric mask by adding a disposable filter in the pocket layer.

In addition, by using fabric masks, we are ensuring that there are adequate surgical grade masks available for the people who need it more - frontline medical staff, who face COVID-19 patients every day. These fabric masks are great if you need to be on public transport, or running a short errand at the supermarket.

How often do you need to wash it?

As these masks come into contact with millions of germs on a daily basis, it is recommended that you wash it after each use. 

  • Gentle hand wash with mild detergent is recommended.
  • Line dry before next use.
  • Iron with mild heat for better form when wearing.

How should you wash your fabric face mask?

Before using any fabric face mask, you should wash it in HOT water, using soap or detergent that leaves no residue. Do not use any soap that contains fabric softener. Rinse well with fresh water and hang to dry.
You can also disinfect the mask by soaking it for 5 minutes in a solution of 2 tablespoons of bleach per quart of water or ⅓ cup of bleach per gallon of water. 

How to use the fabric face mask?

  1. Ensure you are using a clean mask. 
  2. Wash hands with soap and water or alcohol-based hand sanitiser before touching the mask. 
  3. Pick up mask by touching ear loops or straps only.
  4. Avoid touching the mask itself.
  5. Hold both ear loops and place a loop around each ear. 
  6. Fit mask around mouth, nose, and chin. 

You should only take off the mask by removing the elastics or straps from behind your ears. Don’t touch the front, and keep the mask away from your face. 

How can I make it fit my face properly if the mask is too big?

You may tie a knot on both the elastic bands to ensure that it fits your face.

May I get a refund and/or exchange for the masks that I have ordered? 

Due to the nature of the product, we are currently not accepting exchanges or refunds for this item.  

And—You Know the Drill—Wash Your Hands!

Remember that social distancing, washing your hands, and staying home if you are sick are the best ways to help slow the spread of coronavirus.

Wearing and using homemade cloth face masks is another way you can protect yourself and everyone around you. As we work together as a community, we can help prevent the spread of COVID-19. 

Information provided by:

Read more about effectiveness of reusable masks here.

Fabric Face Masks are available for purchase here.