*PHASE 2 UPDATES* Our retail stores are OPEN. Online orders continue to be be shipped out three times a week
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    SHIPPING

    Update as of 19 June 2020:

    SPECIAL SHIPPING ARRANGEMENTS FOR COVID-19 CIRCUIT-BREAKER PERIOD ONWARDS

    • Store Pick-Ups now available (applicable for orders received from 19 June)
      • At least 4-5 working days as orders are transferred from the studio
      • Include in additional 2-3 working days if it is a custom order
      • Please wait for confirmation email or text from us before heading down to the store to collect
    • In light of the delays from all our local shipping service providers and SingPost due to high demand, we have re-deployed a few of our staff to handle most of our local deliveries of your orders during this circuit-breaker period. 
    • They will be doing door-to-door delivery, hence, your orders will no longer have tracking numbers.

 You will receive a text/email update on the day of your delivery.
    • 
We will re-introduce our delivery fees
      • Door-to-door delivery fee of $5.00 for orders below $80. 
      • Free self-collection will not be available during this time.

    • Please note that 100% of the delivery fees will be reimbursed to the team members who are handling the deliveries for their time and fuel costs
. This really supports them during this period.
    • If you require urgent delivery for the masks during this time period, please send us a direct message (+65 93382663) or email us at shop@independentmarket.sg . We will check to see if we can accommodate your request.
    • Delivery will be done 3 times a week
      • We will continue to offer International Shipping at the same rates
        • Please anticipate some delays for your international shipping as courier companies are experiencing delays due to social distancing measures or reduced manpower within their warehouses / logistic chains

      Due to the large number of orders we have been receiving, there might be some delays to the delivery of your orders. We hope to seek your patience and understanding during this time as we work to get your orders delivered to you safely!

      - Shipping info below currently not applicable due to COVID-19 -

      We're keen on providing you with a great shopping experience, from when you first make your order to when you receive your items! To keep our delivery process transparent, we've chosen delivery services that provide tracking service to ensure that you can track your orders. 

      Please note that as our T-shirts and tote bags are custom printed at our studio in Singapore, please add at least 2-5 working days to your shipping time for us to process your order. 

      For pre-orders, items will start to be shipped out/available for collection from the stated date onwards.

      Do expect slight delays for the delivery of your orders during festive or promotional periods (e.g. National Day Sale, Singles' Day Sale, Christmas season).

      LOCAL DELIVERY (SINGAPORE ONLY)

       

      Type

      Cost

      Delivery Time

      Remarks

       

      Standard Tracked Shipping  ** Not applicable for bulky items like A3 prints and cushion inserts

      $4.50

      3 to 4 working days (excluding weekend and public holidays)

      Tracking number will be provided upon shipping of order. The tracking number will be texted to you.

      We use SmartPac Delivery (SingPost) for this shipping option.
      You may track the status of your delivery here
      Kindly note that Singpost takes 2-4 working days (excluding weekends and public holidays) to process the item before delivery. Items can only be tracked online when it is out for delivery

      From 1 November 2019, SmartPac will be delivered to the letterbox only. Now you can retrieve your packages at your own convenience. Doorstep delivery still applies for SmartPac posted by 25 October 2019. 

       

      Express Shipping/Bulky Items

      (Free for purchases above $200)

      $15.00

      Same day or next working day

      Items that require this delivery service include cushion inserts, A3 prints, bulky homeware items beyond 30cm, and bulk orders**.

      Please key in this delivery service when you are ordering the following items. If not, we will not be able to ship out the order accordingly.

      Same day delivery is only possible for orders before 3pm, and is not applicable for custom printed orders.

      Contact us via email or phone if your order is urgent.

      Same or next day delivery may not be applicable for custom print items, such as t-shirts and totes.

      The tracking number will be texted to you when the item is shipped out.

      Self-Collection at Independent Market (Holland Village / Tanglin Mall)**

      Free

      Same or next working day, subject to availability of items

       

      Please wait for our confirmation email and text from us before heading down to the store for collection.

      Please include in 2-5 working days for custom print items, such as t-shirts and totes.


      Please note that if the products ordered cannot be dispatched by the delivery service selected, we reserve the right to withhold the dispatch of the order until the payment for the appropriate delivery service has been selected.

      **For more information about bulk orders and delivery of the items, please drop us an email at shop@independentmarket.sg to find out more. 

      INTERNATIONAL DELIVERY

      We use Easyparcel for regional shipments and DHL/SF Express for all other international shipments.

      • We are pleased to offer a flat shipping rate of S$25 for shipments within Southeast Asia*
      • For the rest of Asia**, we are offering a flat rate of S$30.
      • Due to DHL's recent price revisions for international shipping fees, we have revised shipping fees for Australia and the rest of the world.
        • The flat international shipping rates are now S$40 for Australia and New Zealand
        • S$65** for shipments to most countries in Europe and North America.

      For any questions regarding international shipping, please drop us an email at shop@independentmarket.sg.

      Your international order would typically take 5-10 working days (excluding weekends, local public holidays and major holidays) to arrive and is subjected to local import taxes. Payment of import tax is to be made by customers to their local customs.

      Prices for international shipping rates are in Singapore Dollars (S$).

      *We reserve the rights to cancel or withhold any international order that does not qualify for flat rate international shipping. We will get in touch with you directly before we cancel the order.

      ** Countries subject to availability. Please get in touch with us if the country you wish to ship to is not available.